Country: United States
At Strellaio, we are committed to ensuring you are completely satisfied with your purchase. Please carefully review our return and refund policy, which applies to all orders shipped within the United States.
Returns Policy
- We accept returns for products purchased directly from our website.
- Returns are allowed within 30 days from the date of delivery.
- Items must be in new, unworn condition, with all original tags and packaging still attached.
- To initiate a return, please contact our support team at support@strellaio.com with your order number and reason for return.
- Custom-made or personalized items are non-returnable unless there is a manufacturing defect.
Exchange Policy
- We offer exchanges for different sizes or colors if the item is in stock.
- Exchanges must be requested within 30 days of receiving your order.
- To initiate an exchange, please contact us at support@strellaio.com, and we will provide further instructions.
Refunds Policy
- Refunds are issued to the original payment method used at the time of purchase.
- After receiving and inspecting your returned item, we will notify you by email of the approval or rejection of your refund.
- If approved, the refund will be processed immediately, but please allow 7-10 business days for the refund to appear in your account, depending on your bank.
- Shipping fees are non-refundable unless the item is defective or we made an error in your order.
Damaged or Defective Items
- If your item arrives damaged or defective, please email us at support@strellaio.com within 48 hours of delivery, including clear photos of the damage.
- We will arrange for a replacement or a full refund, based on your preference.
Non-Returnable Items
- Final sale items or products marked as “Non-Returnable” cannot be returned.
- Custom-made or altered products are non-returnable unless defective.
Return Shipping Costs
- Customers are responsible for the cost of return shipping, unless the item is defective or we made an error with the order.
- We recommend using a trackable shipping method for returns to ensure safe and timely delivery.
Contact Us
If you have any questions or concerns about returns or exchanges, please feel free to contact us at support@strellaio.com. We’re happy to assist you!
By making a purchase from Strellaio, you agree to abide by this Return and Refund Policy. Thank you for choosing Strellaio for your leather jacket needs!