Strellaio Shipping Policy

At Strellaio, we aim to provide a seamless shopping experience from start to finish. Below, you’ll find all the information you need regarding our shipping process and what to expect after placing your order.

Order Processing Time

We strive to process all orders promptly! Once your order is confirmed, we’ll process it within 1-2 business days (excluding weekends and holidays). You’ll receive an email notification as soon as your order is shipped.

Estimated Delivery Times

For orders within the USA, you can expect delivery within 7-14 business days, depending on your location. While we do our best to ensure timely delivery, please note that external factors, such as weather or carrier delays, may cause unexpected delays. If there are any issues, we are here to assist you.

Shipping Costs

Shipping fees are determined at checkout based on your location and the size of your order. We aim to offer competitive shipping rates. Any applicable taxes or customs duties will be calculated during checkout and are the responsibility of the customer.

Tracking Your Package

Once your order is shipped, we’ll send you an email with a tracking number so you can follow your package’s progress until it reaches you.

Lost or Delayed Orders

If your package doesn’t arrive as expected or is delayed, please contact us right away at support@strellaio.com. We’ll work with the carrier to resolve the issue as quickly as possible.

Address Accuracy

Please ensure your shipping details are accurate at checkout. Unfortunately, we are unable to take responsibility for packages sent to incorrect addresses if the error was made during the ordering process.

Questions or Concerns?

We’re here to assist you! If you have any questions or need further assistance regarding shipping, don’t hesitate to contact us at support@strellaio.com.