1. How long will it take to process and ship my order?

We aim to process all orders within 1-2 business days. Once shipped, delivery typically takes between 7-14 business days, depending on your location. You’ll receive a tracking number once your order is on its way.

2. What is your return policy?

You have 30 days from the date of delivery to return an item for either a refund or exchange. The item must be unused, with tags still attached. For full details, please refer to our Return and Refund Policy.

3. How can I track my order?

After your order is shipped, we’ll send you a confirmation email with a tracking number. You can use this number to track your order’s progress online.

4. What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer secure payments via PayPal.

5. Do you offer international shipping?

At this time, we only ship within the United States. Keep an eye out for future updates as we expand our shipping options.

6. How can I get in touch with customer support?

If you have any questions or need assistance, please email us at support@strellaio.com. We typically respond within 24-48 hours.

7. Can I exchange my jacket for a different size or color?

Yes, we offer exchanges! If you’d like to change your size or color, please reach out to us at support@strellaio.com within 30 days of receiving your order, and we’ll assist you with the exchange process.

8. What should I do if my jacket arrives damaged or defective?

If your item arrives damaged or defective, please contact us immediately at support@strellaio.com, and include photos of the damage. We’ll resolve the issue by offering a replacement or a full refund.

9. Are your leather jackets made from real leather?

Yes, all our jackets are made from high-quality, genuine leather, chosen for its durability, comfort, and premium feel.

10. How should I care for my leather jacket?

To maintain your leather jacket, avoid exposing it to direct sunlight or moisture for extended periods. We recommend conditioning the leather every few months to keep it soft and shiny.